COVID-19 and Hotel Industry Professional Development

The COVID-19 report on hotel fire safety has significantly impacted the hospitality sector. It has prompted hotel chains to modify how they train employees and handle safety concerns. It has also highlighted opportunities to upskill hotel front-desk personnel.

The resurgence of small and medium-sized hotels, including those that serve as gateways to upscale brands, is one of the most exciting facets of the hotel industry. The revival has not only been a boon for the hospitality industry but has also provided hoteliers with an abundance of opportunities to capitalize on their newfound success. Whether securing a contract with a local university or agreeing to manage the city’s first boutique hotel, operators are optimistic that 2019 will be another banner year.

Small and medium-sized hotels have been the driving force behind the revival of the U.S. hospitality industry, generating more room and room tax revenue than large chain hotels while operating at a much lower cost. The hotel industry is adapting to its new circumstances as the economy recovers from the recession. Despite the recent negative news, the industry has produced an annual growth rate of 0.4% on average.

Recent market volatility has affected the hotel industry. However, there are subtle variations in the performance of the various industry segments.
According to Michael Bellisario, Baird’s senior research analyst, while business travel may be sluggish, the U.S. leisure hotel market is rebounding faster than expected. This recovery is likely to occur once tourism returns to full strength.

Despite these encouraging indicators, there remain uncertainties. Specifically, some hotels in the central business district may be converted into office space. As a result, occupancy issues may arise in 2021.

Eventually, owners will be forced to make challenging decisions.
Investors are currently analyzing the various components of a REIT’s balance sheet. Larger REITs typically have more liquidity to cover fixed expenses. However, they may lack the funds necessary to pay dividends.

In recent years, REITs have been subject to a series of shocks, with COVID-19 and the pandemic affecting the hospitality industry in particular. The lodging REIT sub-index has underperformed by more than a third over the past year.

If you are the owner or manager of a business, you may be wondering what you can do to prepare your front-line staff for COVID-19. Upskilling can have a significant impact on your bottom line. It can increase productivity and profitability and even reduce termination costs.

Upskilling programs can enhance workers’ agility, dependability, and access to emerging technologies. These new technologies will assist workers in adapting to shifting work procedures. You can reduce training-related costs and improve employee satisfaction by providing just-in-time learning.

Creating a supportive workplace culture is one of the essential aspects of upskilling. This includes relationship-building and transparency. Strong relationships between coworkers and management can foster positive work environments.

A crucial aspect of upskilling is ensuring that employees know the opportunities and skills required to succeed in the next position. This is a difficulty for many businesses.

It has been demonstrated that hotel safety leadership significantly affects employee safety behavior. However, a few gaps remain in the research, and it is necessary to investigate this effect in the context of a crisis. This study examined the direct and moderating effects of perceived risk and belief restoration on the association between safety leadership and safety behavior.

An 18-item scale was used to assess safety leadership and safety behavior. These variables were evaluated using exploratory and confirmatory factor analysis and correlation analysis.

The results demonstrated that safety leadership positively influenced participation and adaptation to safety. Additionally, it was discovered that safety adaptation significantly positively affected safety compliance. On the other hand, perceived risks’ direct and moderating effects were not as strong.

A pilot survey was conducted in China’s four-star hotels. There were a total of 1,594 valid responses received. Safety leadership had a significant direct impact on safety participation and adaptation.



Monty Bennett divides his time between Henderson and Dallas County in Texas, where he maintains residence.

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Monty Bennett

Monty Bennett divides his time between Henderson and Dallas County in Texas, where he maintains residence.