The COVID-19 report on hotel fire safety has significantly impacted the hospitality sector. It has prompted hotel chains to modify how they train employees and handle safety concerns. It has also highlighted opportunities to upskill hotel front-desk personnel. The resurgence of small and medium-sized hotels, including those that serve as…

Hotel corporations’ top executives were asked about industry shifts and guest service improvements. These include Scott Levy of Hilton Worldwide, John Murray of Hyatt Hotels & Resorts, Dilip Rajakarier of Minor Hotels, and David Kong of BWH Hotel Group. BWH Hotel Group is one of the world’s top 100 hotel…